January 2017

No incidents reported for this month.

December 2016

Push Notification Delays
Notification delays have been resolved for any incoming notifications, but you may still experience a delay in previously sent messages.
Dec 20, 14:38-14:45 UTC
IonicDB Maintenance
DNS delays have been resolved, which concludes the database maintenance.
Dec 19, 16:05-19:41 UTC

November 2016

No incidents reported for this month.

October 2016

Creator Downtime
The database issues have been resolved and Creator is now back in full operation.
Oct 19, 17:59-19:07 UTC

September 2016

No incidents reported for this month.

August 2016

Push API Interruption
We have resolved the issue with our queuing provider and are now seeing normal delivery rates.
Aug 9, 17:00-18:31 UTC
Package Build Interruption
Android builds are now building again.
Aug 9, 12:53-13:35 UTC
Package API Interruption
Builds are working again, we are continuing to work on the Android build servers.
Aug 4, 23:43 - Aug 5, 00:24 UTC
Package API Maintenance
Updated to Java 8 and latest Android SDK.
Aug 1, 16:21-17:16 UTC

July 2016

[Scheduled] Dashboard Maintenance
The scheduled maintenance has been completed.
Jul 29, 16:08 UTC
[Scheduled] Package API Maintenance
The scheduled maintenance has been completed.
Jul 29, 16:08 UTC
Package API Interruption
Because of a known issue with unbounded gradle cache disk usage (thus using all inodes on build servers), Android builds were failing due to a "no space left on device" error. We are now clearing the cache more frequently and investigating a configuration option for enabling local gradle caches.
Jul 29, 01:00 UTC

June 2016

Package Service Interruption
A failure occurred with our queuing provider of Ionic Package, resulting in builds never finishing. We have since switched providers and builds are functioning again.
Jun 1, 16:00 UTC

May 2016

Systems Maintenance
The maintenance tasks have completed and everything should once again be operational.
May 9, 15:08 - May 10, 12:29 UTC

April 2016

Intermittent Timeouts
This incident has been resolved.
Apr 11, 16:27-17:33 UTC

March 2016

Unavailability
A system failure occurred on one of our underlying database service providers, making the system unreachable. Engineers responded immediately on both ends and the system was quickly brought back up.
Mar 9, 01:21-01:41 UTC
Dashboard Access
This incident has been resolved.
Mar 2, 14:02-14:31 UTC

February 2016

Unavailability
This incident has been resolved.
Feb 26, 13:04-16:07 UTC
[Scheduled] Deploy Maintenance
The scheduled maintenance has been completed.
Feb 23, 13:00-15:00 UTC
Service Interruption
This incident has been resolved.
Feb 4, 23:51 UTC
Service Interruption
Any immediate issues have been resolved but we are continuing to monitor for future interruptions.
Feb 4, 20:31-23:42 UTC

January 2016

Service Interruption
Our upstream provider has finished maintenance on a service used internally for Ionic Platform features. Service has been restored and we sincerely apologize for the disruption. We are working with the provider to avoid a similar situation in the future.
Jan 28, 05:21-05:29 UTC

December 2015

No incidents reported for this month.

November 2015

No incidents reported for this month.

October 2015

No incidents reported for this month.

September 2015

Push Availability
All issues now appear to be resolved across AWS and Heroku.
Sep 20, 13:10-17:40 UTC
Push Downtime
Push service downtime. Today we were alerted to an issue with push notifications not being sent. Our push worker had run out of memory and our monitoring systems did not catch the issue. We have resolved the issue, and are working quickly to harden our monitoring to catch this failure case.
Sep 14, 01:24 UTC

August 2015

Connection Issues
The issues have been resolved and all services are operational.
Aug 12, 22:03-22:14 UTC
API Connectivity issue
We identified a runaway web process in our api server that consumed too much RAM, causing a lapse in connectivity. We have resolved the issue and are investigating the root cause.
Aug 6, 02:08 UTC

July 2015

No incidents reported for this month.

June 2015

No incidents reported for this month.

May 2015

No incidents reported for this month.

April 2015

No incidents reported for this month.

March 2015

No incidents reported for this month.

February 2015

No incidents reported for this month.

January 2015

No incidents reported for this month.

December 2014

No incidents reported for this month.